Shamunsflowers.com will try to deliver flower arrangements as shown on the site, but at times it is practically not possible to replicate the same due to the nature of the flowers and seasonal constraints. Since all the flowers are not available in all the seasons and to make sure that your order is not delayed due to non-availabilty of a particular flower, we will substitute that particular flower with the flower of same or higher value. Like if you have ordered an arrangement of lilies and carnations and if the lilies are not available at that particular time, we will substitute lilies with either Anthuriums or Birds of Paradise or whichever other flower is available and is of the same or higher value. The design and the other aesthetics of the arrangements remaining the same. In smaller towns where the florists are not able to stock the flowers of high value due to the perishable nature and their limited resources, it is always recommended that you order items that are readily available all the time with them namely Roses, Tube Roses, Glads and Gerberas. Moreover you can always email us before hand to enquire what is available in your desired destination in that season. Shamunsflowers.com guarantees that all orders will be filled to the value in case the item ordered is not available. Our substitution policy will make sure that the size and shape of the arrangement remains the same and the value of the flowers substituted are either of same value or of greater value.