In dealing with highly perishable products, if in case anything goes wrong, the customer can bring up a concern or complaint. We will always listen and resolve the issue as quickly as possible. Our customer service staff is trained to respond to concerns and can decide an appropriate course of action on the spot.

- If the order is cancelled by the customer 1 ( One ) day before the delivery date, the customer is entitled to get a full refund.

- If there is any complaint regarding the quality of the product being delivered, we will enquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

- For any complaints regarding quality and service please write to us at sales@shamunsflowers.com  with your order no. and delivery date.

Refunds will be given at the discretion of the Company Management.